Terms of service

Effective Date: May 22, 2025
Contact: support@zilanya.com

1. Acceptance of Terms

By accessing or using the Zilanya website, mobile applications, or any related services (collectively, the “Services”), you agree to be bound by these Terms of Service (“Terms”).
If you do not agree with any part of these Terms, please do not use or access our Services. Continued use of the site constitutes your acceptance of these Terms.

2. Use of the Site

You agree to use the Services only for lawful purposes and in ways that do not violate any applicable local, national, or international laws.
You must not use the site in a manner that could damage, disable, overburden, or impair its functionality, or interfere with any other user’s access or enjoyment.
Unauthorized use may result in suspension or termination of your account or access.

3. Product Information

Zilanya strives to ensure all product information — including descriptions, pricing, availability, and images — is accurate and up to date.
However, occasional errors or inaccuracies may occur. We do not guarantee that all product details or content on the website are error-free, complete, or current.

4. Orders and Payments

Order Acceptance: All orders placed through our site are subject to acceptance and product availability. We reserve the right to cancel or refuse any order at any time for reasons such as pricing errors, suspected fraud, or policy violations.

Payment: Full payment is required before processing and shipment. We accept secure payments through approved payment gateways displayed on our website.
If suspicious or fraudulent activity is detected, Zilanya reserves the right to cancel the order.

5. Shipping and Delivery

Free Shipping: Zilanya offers free standard shipping on all orders within the United States.

Processing Time: Orders are typically processed within 1–2 business days (excluding weekends and public holidays).

Estimated Delivery: Standard delivery usually takes 4–7 business days after shipment, depending on your location and carrier.

Delays: Delivery times are estimates and may vary due to external factors such as weather, carrier delays, or high demand.

Shipping Address: Customers are responsible for providing complete and accurate shipping information. Zilanya is not liable for lost or delayed shipments caused by incorrect or incomplete addresses.

Tracking: Once your order ships, you’ll receive an email with a tracking number so you can monitor your package’s journey.

6. Returns and Refunds

Please refer to our dedicated Return & Refund Policy available on our website for detailed information on eligibility, procedures, and exceptions for returns, exchanges, and refunds.

7. Intellectual Property Rights

All content featured on the Zilanya website — including text, images, graphics, logos, designs, and software — is the exclusive property of Zilanya or its licensors.
This content is protected under U.S. and international copyright and trademark laws.
You may not reproduce, distribute, modify, or create derivative works from our materials without express written consent from Zilanya.

8. Limitation of Liability

To the fullest extent permitted by law, Zilanya and its affiliates shall not be held liable for any direct, indirect, incidental, consequential, or punitive damages arising from:

  • Use or inability to use our products or services

  • Unauthorized access to or alteration of your data or transmissions

  • Any other matter related to your use of our Services

9. Indemnification

You agree to indemnify and hold harmless Zilanya, its directors, employees, and affiliates from any claims, losses, damages, or expenses (including legal fees) resulting from your violation of these Terms or misuse of the Services.

10. Changes to Terms

Zilanya reserves the right to modify or update these Terms at any time without prior notice.
Changes will be posted on this page with a revised Effective Date.
Continued use of our Services after changes indicates your acceptance of the updated Terms.

11. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the United States of America, without regard to conflict of law principles.
Any disputes related to these Terms or your use of our Services shall be resolved exclusively in the applicable federal or state courts within the United States.

12. Contact Information

For questions, concerns, or assistance regarding these Terms or our Services, please contact us at:
📧 support@zilanya.com

Thank you for choosing Zilanya.
We appreciate your trust and look forward to providing you with exceptional quality, service, and care.