Terms of service

Welcome to Zilanya. By using our website, mobile site, or any of our services (collectively referred to as the “Services”), you agree to the following Terms of Service (“Terms”). Please read them carefully.

1. Acceptance of Terms

By accessing or using the Zilanya website, you agree to be legally bound by these Terms. If you do not agree to any part of these Terms, please do not use our Services. Continued use of the site constitutes acceptance.

2. Use of the Site

You agree to use our Services only for lawful purposes and in compliance with applicable U.S. laws and regulations. You must not interfere with the operation of the site or other users’ experience. Any misuse may result in restricted access or account termination.

3. Product Information

We strive to ensure that all product descriptions, images, and prices are accurate and up to date. However, errors may occasionally occur. Zilanya does not guarantee that all site content is free from inaccuracies or omissions.

4. Orders & Payments

Order Acceptance: All orders are subject to confirmation and product availability. We reserve the right to cancel or refuse any order for reasons including pricing errors, suspected fraudulent activity, or stock limitations.

Payments: Full payment is required at checkout. We accept secure payments via PayPal, Stripe, and major credit/debit cards. Orders flagged for suspicious activity may be canceled.

5. Shipping & Delivery (United States)

  • Free Standard Shipping on all orders within the U.S.

  • Processing Time: 1–2 business days (excluding weekends & public holidays)

  • Estimated Delivery: 3–7 business days after dispatch

  • Tracking: You will receive an email with a tracking link once your order has shipped

Zilanya is not responsible for delays caused by incorrect addresses, courier issues, or circumstances beyond our control (e.g., weather events, strikes).

6. Returns & Refunds

Please refer to our Return & Refund Policy for details on procedures, eligibility, and timelines. This policy is available on our website and applies to all returns and exchanges.

7. Intellectual Property

All content on this website — including text, images, graphics, logos, and design — is the intellectual property of Zilanya or its licensors. You may not copy, reproduce, or reuse our content without prior written permission.

8. Limitation of Liability

To the fullest extent permitted by U.S. law, Zilanya shall not be liable for:

  • Any indirect, incidental, or consequential damages

  • Delays or failures caused by circumstances beyond our control

  • Losses resulting from your use or inability to use our Services

9. Indemnity

You agree to indemnify and hold harmless Zilanya and its team from any claims, damages, or losses resulting from your violation of these Terms or misuse of our Services.

10. Changes to Terms

We may update these Terms from time to time. Any changes will be posted on this page with the revised Effective Date. Continued use of our Services after changes are posted constitutes acceptance of the updated Terms.

11. Governing Law

These Terms are governed by and will be construed in accordance with the laws of the United States and the State of California (unless otherwise required by law). Any disputes will be subject to the exclusive jurisdiction of the courts located in California, USA.

12. Contact Us

If you have any questions about these Terms or your use of our Services, you can reach us at:

📧 Email: zilanya@gmail.com
📍 Business Name: Zilanya
🌍 Jurisdiction: United States

✨ Thank you for choosing Zilanya — your trusted destination for beauty and personal care in the U.S.